Not necessarily. You can leave a key for us, we can install a lock box at your residence, provide security codes, or whatever may be necessary for our team to access. Our customer service personnel will take care of that for you.
Between the time frame provided to you, our team will send you a text or email, whichever you choose from our platform when they are on their way.
No, unless it was done in person. If a quote was provided over the phone, it was based on your description and work.
Our signature move-out cleaning covers everything inside your home. From a single apartment to a several-thousand-square-foot home, we do it all. We partner with professional subcontractors to ensure that scuffs on the wall or cracks on that door get fixed properly and professionally before you turn that unit over to the landlord. Some restrictions may apply. Please call us for details.
Yes and no. We will ensure any surface is as clean as possible; however, we can’t do anything about wear and tear. Color, texture, even looks change with time, and we have to keep that in mind.
In the unlikely event that something gets damaged or broken due to our work, we will fix it or replace it, either through ourselves or our insurance company. Don’t worry; we are professionals.
If scheduled in advance and canceled within one business day of the scheduled appointment, yes, there is. Our cancellation fee is $80 (eighty) dollars.
Generally, our maids are guided by you on what to focus on. If you have no instructions, our self-started maids will inspect the location and determine what needs to be done. We assure you that you will be pleased with our job.
